I am extremely disappointed with the customer service I’ve received regarding my Lexus TX. The vehicle was brought in over New Year’s for a squeaky seat — an issue your team initially claimed they “couldn’t hear.” I had to personally drive to the dealership, demonstrate the noise, and only then was it acknowledged. It still took another 2–3 days for the team to determine that the parts simply needed lubrication. During that visit, we were repeatedly told that both the recall and the safety campaign had been completed. That information turned out to be incorrect. The service experience with Bobby was unacceptable. We requested multiple call‑backs and consistently received either no response or a text message instead of the phone call we specifically asked for. Now, three months later, with a service appointment already scheduled for 4/6, I received a call from Davion stating that the parts for the safety campaign had just arrived. When I asked what he was referring to, he explained it was the gas‑tank safety campaign — the same campaign we were told was completed in January. This is extremely frustrating and reflects a clear lack of communication and accuracy. We were then told the repair would take 4–5 hours and that no loaners were available. Waiting until late April for a loaner is not an option, and we live 40–45 minutes away, so multiple trips are unreasonable. After my husband spoke with Christian, we were informed that the part still needed to be painted and that we would have to return yet again. At this point, we are not receiving straight answers, and the inconsistency between what we are told and what is actually happening is unacceptable.